Conflict Resolution

Conflict appears in many forms in our daily lives. If it is not managed appropriately and resolved fairly, it can quickly spiral out of control. Conflict may arise from interactions in our homes, our workplaces, or our communities. Unresolved conflict can be highly disruptive and lead to emotional turmoil and expensive legal actions. For instance, unresolved conflict at work may develop into a dysfunctional or poisoned workplace or may result in grievances. It may also result in human rights or bullying complaints against management or colleagues.

To prevent and manage disruptive conflicts and disputes, Leslie H. Macleod & Associates uses proven interventions and processes, tailored to meet the particular needs of clients. Professional conflict resolution services include conflict assessment, facilitation and mediation, teaching and training, workplace restoration, fact-finding and investigation, and alternative dispute resolution (ADR) system design and evaluation. Some processes are effective in the early stages of conflict and others, when the conflict has progressed into a formal complaint or legal action.

Leslie H. Macleod & Associates also provides organizations with effective organizational tools which serve to prevent conflict, decrease its frequency and intensity, or manage it more constructively. Such tools include conflict management training programs on a wide variety of topics and the design and evaluation of alternative dispute resolution (ADR) processes and systems.

In summary, we work with individuals, their representatives, and various kinds of commercial, institutional, and government organizations to respond to conflict, and minimize the potential negative impacts of conflict.

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The firm was founded by Leslie H. Macleod, B.A., LL.B., LL.M. (ADR). She is the President and Principal Consultant. Leslie has more than 35 years of experience as a lawyer, mediator, and educator in conflict resolution; and as a senior executive in the Ontario Public Service and in Canadian industry. She brings her professional dedication, diverse experience, fresh perspective, and insight to all assignments.

Leslie works closely with clients to ensure that client needs are recognized and addressed. Many assignments are of a confidential nature and are conducted by Leslie with the utmost sensitivity to the needs of all parties. For some large-scale training programs and evaluations the firm retains additional professional and technical personnel that work under Leslie's direction.

Leslie H. Macleod & Associates serves diverse clients from across Canada and beyond including government departments; agencies, boards , and commissions; law firms and other professional services firms; commercial enterprises; hospitals and health care facilities; not-for-profit and charitable organizations; universities, colleges, and school boards; police services; professional and industry associations; regulatory bodies; unions and employee associations; and faith communities. The firm works with individual, corporate and governmental entities and their Counsel or representatives.